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Return Policy
Lumenco.ca allows customers to exchange or return products bought on Lumenco.ca within 30 days following delivery All returns or exchanges after this period will be refused. All returns or exchanges must be approved by Lumenco.ca before shipment and upon verification of the received goods back to us.
Unlike our competitors, we do NOT charge any restocking fees on returned products that are priced on our website. The only exceptions where restocking fees may be charged upon their return are for special order items which are not priced on our website. Please contact us if you need additional details on the policy that applies on your purchase.
In order to get an authorisation of return, customer must fill the RMA form in the following link: Return merchandise authorization | Lumenco.ca, once the form is filled, customer will be contacted by Lumenco for the next steps.
To receive a refund on your purchase, please make sure of the following:
- All returned merchandise must be in new condition
- The product must be free from scratches and/or defects
- All merchandise cannot have been installed
- You must have the original packaging for the item
- There cannot be any writing or labels on the packaging for the item
To exchange or return damaged products, customer must contact us and request an inspection no later than 24 hours after the delivery, any request of exchange or return after that 24 hours won't be eligible either to exchange or refund.
The costs of shipping and handling will not be credited back. Upon receipt of the returned merchandise and after verification, the amount equating to the products returned (less any shipping and handling) will be credited back on your card or PayPal account. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
- Shipping charges are not refundable unless the product you’re returning is defective or damaged
- The customer is responsible for including all necessary return documents with the return shipment or they may be charged taxes or duties
For questions or assistance
Click "Live Chat" window in bottom right corner of page
Email us at [email protected]
Call us toll-free at 1-888-372-9989
