Customer service
We're Here to Help
Talk to a Canadian lighting expert — free, fast, and friendly.
Choose How You'd Like to Reach Us
Every channel connects you to a real person who knows lighting. No bots, no hold music — just helpful answers.
Live Chat
Start a conversation using the chat icon in the bottom-right corner. Our chat is available 24/7 for common questions, with our team available to assist during business hours.
Available Mon–Fri · 8 am–5 pm ET
Call Toll-Free
Speak directly with a lighting specialist. Our Canadian team is available Monday through Friday to help with orders, technical questions, and projects.
Email Us
Send us your question any time. We aim to respond within one business day. For general inquiries, orders, or partnership requests.
Quick Actions
Get things done faster — no wait time required.
Track My Order
Check the status and estimated delivery of any order, anytime.
Track now →
Sign In / My Account
Access your orders, invoices, saved products, and account settings.
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Lighting Consultation PRO
Book a virtual consultation with one of our lighting experts — available exclusively to Lumenco PRO members.
Book a consultation →
Send Us a Message
Fill out the form below and our team will get back to you within one business day.
Frequently Asked Questions
What are your shipping options and delivery times?
We offer free shipping on decorative fixture orders of $99 or more. Most in-stock orders ship within 1–2 business days. Delivery times vary by region — typically 3–7 business days across Canada. Expedited options are available at checkout. Track your order anytime at en.lumenco.ca/tracking.
How do I return or exchange a product?
Most products can be returned within 30 days of delivery in original, undamaged condition. Start your return by visiting our RMA page or by contacting our team via chat, phone, or email. Custom or special-order items may not be eligible for return.
What is Lumenco PRO and who is it for?
Lumenco PRO is our dedicated B2B program for contractors, electricians, architects, and commercial buyers. PRO members get access to exclusive pricing, a dedicated account manager, priority support, and credit terms. Learn more at en.lumenco.ca/lumenco-pro.
Can I get advice on which lighting products are right for my project?
Absolutely. Our lighting specialists can help you choose the right products for any residential, commercial, or industrial application. Reach us via live chat, phone, or use our Services page to book a virtual consultation.
Still Have Questions? We've Got You.
Our Canadian team is standing by — pick the channel that works best for you.
Talk to a lighting expert for free!
1-888-372-9989
Opening hours (customer service) :
Monday - 8 a.m. to 6 p.m. (east)
Tuesday - 8 a.m. to 6 p.m. (east)
Wednesday - 8 a.m. to 6 p.m. (east)
Thursday - 8 a.m. to 6 p.m. (east)
Friday - 8 a.m. to 6 p.m. (east)
Saturday - CLOSED
Sunday - CLOSED
North of Canada
West of Canada
Atlantic Canada
East of Canada
Head Office (Quebec)
Lumenco Inc.
2614 rue Tebbutt,
Trois-Rivières, Québec, Canada,
G9A 5E1
Phone: 1-888-372-9989
Email: info@lumenco.ca
Ontario Sales Office
1225 Kennedy Rd.
Scarborough, ON, M1P 4Y1
Canada
Phone: 1-888-372-9989
Email: info@lumenco.ca