Where we Ship
We ship all across Canada and the Continental US. Shipping delays will vary all depending where the item is shipping to. Typical shipping delays for shipping door to door are listed below; these delays do not include order processing and consolidation which usually takes 1-2 business days.
- Business days don't include weekends and holidays. Delivery may take longer than expected due to factors such as customs retention, postal congestion and slow delivery service.
- We do our very best to deliver items as quickly as possible and within any time periods indicated. However, we are not responsible for any delays in delivery which are beyond our control.
- Any delivery problem that might occur due to incorrect or insufficient shipping information will be the buyer's full responsibility.
For questions or assistance
Click "Live Chat" window in bottom right corner of page
Email us at info@lumenco.ca
Call us toll-free at 1-888-372-9989
Shipping Methods
From standard parcel to freight, here's how Lumenco gets every order to its destination — anywhere in Canada.
Lumenco ships exclusively within Canada. The method we use for your order — parcel, expedited, or freight — depends on the size and weight of what you've purchased, and where it's headed. Here's how it works.
How We Ship Your Order
Every order is automatically routed to the method that gets it to you fastest and most safely — you don't need to choose at checkout.
Standard Parcel
Most lighting and electrical products ship by courier in standard parcels. This is the default method for the majority of orders on Lumenco.ca.
Expedited Parcel
Time-sensitive orders can move through an expedited courier tier for faster transit. If you have a hard deadline, contact us before ordering to confirm it's available for your item and address.
Freight & LTL (Oversized)
Poles, large fixtures, and palletized orders (47" or more in any dimension) ship via freight/LTL carrier and may require a scheduled delivery appointment. These items are subject to the shipping charges described on our Shipping Rates page.
Delivery Zones Across Canada
Lumenco ships coast to coast, from Ontario and Québec to the Atlantic, the Prairies, British Columbia, and the North. Transit time depends on how far your address is from our distribution network — the zones below are estimates for standard parcel shipments and start counting from the day your order leaves our warehouse.
Ontario & Québec
Closest to our distribution network. Estimated 1–3 business days for standard parcel shipments.
Atlantic Canada, Manitoba, Saskatchewan, Alberta & BC
Most major cities in these provinces. Estimated 3–6 business days for standard parcel shipments.
Yukon, NWT, Nunavut & Remote/Rural Addresses
Estimated 5–10+ business days. Remote addresses in any province may also fall in this zone and can carry an additional surcharge — see Remote Area Surcharges on our Shipping Rates page.
Estimates only, measured in business days from dispatch, and exclude order-processing time. Freight/LTL shipments (oversized items) may take longer and require a scheduled delivery appointment.
How Your Shipping Method Is Chosen
At checkout, our system automatically selects the carrier and method best suited to your order — based on the size and weight of the products, your delivery address, and current carrier availability. You don't need to pick a shipping method yourself.
Curious what your order will cost to ship, or whether it qualifies for free shipping? Visit our Shipping Rates page. Already placed an order? Track it on our Order Tracking page.
FAQ — Shipping Methods
Do you ship outside Canada?
No — Lumenco ships exclusively within Canada. All of our carriers, methods, and delivery zones apply only to Canadian addresses, from Ontario and Québec to the Atlantic provinces, the Prairies, British Columbia, and the North.
How do you determine the shipping method for my order?
Our system automatically selects the best method — standard parcel, expedited parcel, or freight/LTL — based on the size and weight of your items and your delivery address. Oversized items (47 inches or more in any dimension) are automatically routed to freight/LTL.
What carriers does Lumenco use?
We work with a network of national courier and freight carriers to cover every province and territory. The carrier assigned to your order depends on your location and the size of your shipment, and will be shown in your shipping confirmation email.
How long will my order take to arrive?
It depends on your delivery zone: roughly 1 to 3 business days for Ontario and Québec, 3 to 6 business days for Atlantic Canada, the Prairies, Alberta, and BC, and 5 to 10 business days or more for remote, rural, and northern addresses. These estimates are calculated from the shipping date, not the order date.
Can I choose a specific carrier or expedite my shipment?
Standard checkout doesn't allow you to choose a carrier, since every order is automatically routed for the best outcome. If you have a firm deadline or a carrier preference, contact our team before placing your order and we'll see what's possible.
My address is in a remote area — will my delivery method be different?
Remote and northern addresses (Zone 3) are typically served by an extended freight or courier network with longer transit times, and may be subject to additional charges. See Remote Area Surcharges on our Shipping Rates page, or contact us to check your specific address.
Questions About Your Delivery?
Not sure which zone your address falls in, or need a shipment expedited? Our team can help before you order.
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